QlikCommunity Growth Shows Self-Service Business Intelligence Requires Self-Service Support

Site averages nearly 100 new QlikView users each business day

RADNOR, Pa.--(BUSINESS WIRE)-- QlikTech, (NASDAQ: QLIK) a leader in Business Discovery — user-driven Business Intelligence (BI), today announced that its online community for its QlikView product, QlikCommunity, now unites more than 62,000 users around the globe. Members share experiences using the QlikView Business Discovery platform and provide support to other members trying to solve technical problems. Averaging nearly 100 new registrants each business day, QlikCommunity's growth proves that a user-driven, self-service BI approach must support business users' needs for a personalized, collaborative self-service support environment.

QlikCommunity's success is due largely to the low-cost, self-service, user-friendly resource it provides registered users. These resources range from discussion forums to sharing QlikView experiences and finding answers to questions, to user-generated content such as best practices, how-to's, and product documentation. Nearly 300 user-generated contributions are posted daily, including technical questions, comments, and feedback, with users tapping the QlikView Development Community as their top spot when seeking information about how to get the most out of QlikView.

"QlikCommunity has helped our developers quickly search for solutions to complex problems," said Brian Veara, ThedaCare's Manager of Decision Resources. "Our end user community is looking for us to rapidly respond to their needs, and the QlikCommunity is a great tool that services that need. It also allows us to explore more creative solutions than we would have initially developed."

With the ever increasing demand on IT to deliver, support, and maintain new technology, while adhering to rigorous service levels, the need for innovative, self-service support solutions to assist them in their challenging roles has never been greater. In response to these challenges, QlikTech offers an integrated portfolio of both traditional and community-based support services that are developed to fit customers' growing business needs.

The combination of QlikView and QlikCommunity enables business users not only to perform tasks that in the past would have required assistance from an IT professional, but also find answers to support questions on the fly. In both situations, IT becomes a partner to business users rather than a roadblock.

"Today's business users need to make quicker decisions backed by clean, relevant information. This means that queuing up and waiting for IT to generate a report just doesn't cut it anymore," said Doug Laird, vice president of Global Marketing at QlikTech. "This is why QlikView's self-service Business Discovery solution — backed by QlikCommunity — is providing a boost to these users by enabling them to quickly react to changing market conditions. This combination has taken our support to the next level, and is a true testament to the compelling content and engaging experiences enabled through QlikCommunity today."

QlikTech's powerful, accessible Business Discovery solution bridges the gap between traditional business intelligence (BI) solutions and standalone office productivity applications. Its QlikView Business Discovery platform enables intuitive user-driven analysis that can be implemented in days or weeks rather than months, years, or not at all. QlikView's in-memory associative search technology allows users to explore information freely in a Google-like experience rather than being confined to a predefined path of questions. QlikView Business Discovery works with existing BI applications and adds new capabilities: insight for everyone, zero-wait analysis, mobility, an app—like model, remixability and reassembly and a social and collaborative experience.

To find out more about QlikCommunity, or to register as a new member, please visit: http://community.qlikview.com.

About QlikTech

QlikTech (NASDAQ: QLIK) is a leader in Business Discovery — user-driven Business Intelligence (BI). QlikTech's powerful, accessible Business Discovery solution bridges the gap between traditional business intelligence solutions and standalone office productivity applications. Its QlikView Business Discovery platform enables intuitive user-driven analysis that can be implemented in days or weeks rather than months, years, or not at all. The in-memory associative search technology it pioneered allows users to explore information freely rather than being confined to a predefined path of questions. QlikView Business Discovery works with existing BI applications and adds new capabilities: insight for everyone, zero-wait analysis, mobility, an app—like model, remixability and reassembly, and a social and collaborative experience. Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world serving more approximately 21,000 customers in over 100 countries.

QlikTech and QlikView are trademarks or registered trademarks of QlikTech or its subsidiaries in the U.S. and other countries. Other company names, product names and company logos mentioned herein are the trademarks, or registered trademarks of their respective owners.

For QlikTech
Amanda Keane, 617-520-7260
akeane@webershandwick.com

Source: QlikTech

News Provided by Acquire Media

Close window | Back to top